Monday to Friday, we process and dispatch all orders placed before 2 pm the same day. Orders placed after 2 pm or on weekends will be dispatched the next working day. We do not post on Saturdays.

Free UK delivery is by royal mail first Class. We do offer other Royal Mail options including ʻSigned Forʼ or ʻGuaranteed Next day 1pmʼ but these incur an additional charge and will be detailed at checkout.

Although many orders arrive the next working day, please allow up to 5 working days from dispatch for delivery within the UK.

For EU and Rest of World orders, the estimated delivery time is 5 -15 working days.

Lost Deliveries

If your UK delivery does not arrive within 7 days please E-mail us at

Contact us at mail@itecheaven.co.uk quoting your order number.

If your EU and rest of world delivery does not arrive within 15 working days please E-mail us at mail@itecheaven.co.uk

Please note that no liability will be accepted for lost deliveries when an incorrect/incomplete address and/or postcode has been provided.

We will not accept any liability for missing orders that are not reported as missing within 28 days of ordering.

Due to the high loss of parcels sent to Colleges (inc. Halls of Residence), Schools, Universities & Hospitals we will no longer accept responsibility for undelivered parcels sent to these institutions if in doubt please provide a secure residential or business address to send items too.

Returns & Refunds

If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at

mail@itecheaven.co.uk telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.

NB. When returning an item we strongly suggest that all customers obtain a proof of postage, or for higher value items send them by recorded or registered post. If Royal Mail loses any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.

Please note we do not refund postage unless an item is faulty.

We will only accept items for a refunded that are returned within 28 days of purchase and are unused and in there original packaging. We aim to issue a refund within 3 working days of receipt of any returned goods.

Bulk/Trade Sales:-Our 28 day refund policy does not apply to bulk or trade orders.
We do not offer refunds for Bulk or Trade orders under any circumstances we will only exchange any faulty items. We consider Bulk or Trade orders to be orders placed by other traders or business