Please note that by ordering from iTecHeaven.co.uk on the Telephone or via our Website you are agreeing to our terms and conditions.

Company Details: iTecHeaven.co.uk

Office Hours: Monday to Friday 9am to 5pm (Weekends : Closed ) Delivery schedule

Monday to Friday, we process and dispatch all orders placed before 2pm the same day. Orders place after 2pm or at weekends will be dispatched the next working day. We do not post on Saturdays.

Free Uk delivery is by royal mail first Class. We do offer other Royal Mail options including ʻSigned Forʼ or ʻGuaranteed Next day 1pmʼ but these incur an additional charge and will be detailed at checkout.

Although many orders arrive the next working day, please allow up to 5 working days from dispatch for delivery within the UK.

For EU and Rest of World orders the estimated delivery time is 5 -15 working days.

Payment

We accept payment by Credit/Debit Card, & PayPal.

Privacy Policy

Your Details: We will not sell your details or share your details with any third party.

Card Details: We do not store credit card details nor do we share customer details with any 3rd parties and we are compliant to Payment Card Industry Data Security Standards. (PCI DSS)

Copyright

The content of this Website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is the exclusive property of iTechHeaven and is, unless specifically stated otherwise, protected by copyright, and other intellectual property rights.

It is published by us and may not be reproduced other than by downloading and viewing on a single CPU and/or printing a single hard copy, for private or internal business purposes only. It is not to be otherwise reproduced, transmitted, made available on a

network or used to create derivative works without our prior written consent. All rights reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of itecheaven.com. No rights are granted to use any of them without our prior written consent.

Any infringement of our rights will result in appropriate legal action. Any framing of this Website is prohibited.

KODI

Kodi is a registered trademark of the XBMC and iTecHeaven are in no way connected or affiliated with Kodi, Team Kodi or the XBMC Foundtion. Moreover, any software, addon or product sold by iTecHeaven will not receive any support from office Kodi channels such as Kodi forums and respective social network channels.
iTecHeaven have never sold any device with pre-configured Kodi add-ons or apps that allow access to free content. This has always been done by the user with use of a Kodi setup wizard. Until iTecHeaven has more information on whether devices can be sold with setup wizards pre-installed iTecHeaven will no longer sell any device with Kodi wizards/kodi add-ons installed.
To confirm it will be down to the user to install any Kodi wizard or addons that they will want to use.
Thanks for your understanding

 

E-mails

We only keep copies of E-mails for a maximum of 3 months.

Packaging

At itecheaven.com, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Incorrect, Faulty or Damaged Goods

If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at

E-mail us at mail@itecheaven.co.uk telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.

When returning an item we strongly suggest that all customers obtain a proof of postage or for higher value items send them by recorded or registered post. If Royal Mail lose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.

Please note we do not refund postage unless an item is faulty.

Warranty/Guarantee periods

All goods are guaranteed for the following periods: 12 Months from date of purchase.

NB.Exception: Items such as adapters, that are compatible with up to the most recent version of ios at time of purchase eg. ios7.0.6 are not guaranteed when a newer version is released.

Loss, Damage or Injury

Please note we will not be held responsible for any loss damage or injury caused by misuse or mis installation of any product sold on this site. Instructions provided are meant to help in your purchase decision and if in doubt you should seek professional advise before installing or using any product once it has been purchased.

Lost Deliveries

If your UK delivery does not arrive within 7 days please E-mail us at

Contact us at mail@itecheaven.co.uk  quoting your order number.

If your Eu and rest of world delivery does not arrive within 15 working days please E-mail us at mail@itecheaven.co.uk

Please note that no liability will be accepted for lost deliveries when an incorrect/incomplete address and/or post code has been provided.

We will not accept any liability for missing orders that are not reported as missing within 28 days of ordering.

Due to the high loss of parcels sent to Colleges (inc. Halls of Residence), Schools, Universities & Hospitals we will no longer accept responsibility for undelivered parcels sent to these institutions if in doubt please provide a secure residential or business address to send items too.

Returns & Refunds

We will only accept items for a refunded that are returned within 28 days of purchase, and are unused and in there original packaging. We aim to issue a refund within 3 working days of receipt of any returned goods.

Please also note for health and safety reasons we will not offer refunds on headphones or bluetooth headsets once the seal has been broken. We will only exchange faulty items on a like for like basis. Please make sure you wish to keep the product before you open the seal.

We will not accept any liability for missing orders that are not reported as missing within 28 days of ordering.

Bulk/Trade Sales :-Our 28 day refund policy does not apply to bulk or trade orders.
We do not offer refunds for Bulk or Trade orders under any circumstances we will only exchange any faulty items. We consider Bulk or Trade orders to be orders placed by other traders or business.

If you are not happy with your purchase or the item is faulty/incorrect please E-mail us at

mail@itecheaven.co.uk telling us what the problem is and quoting your order number. We will then E-mail you back telling you what to do. Please do not send the goods back until instructed to.

NB. When returning an item we strongly suggest that all customers obtain a proof of postage, or for higher value items send them by recorded or registered post. If Royal Mail lose any item you can then claim for it against the Royal Mail as we do not accept liability for returned items that are not delivered.

Please note we do not refund postage unless an item is faulty.

Non Original Accessories

Please note that all accessories are non-original unless it is clearly stated that they are ʻOriginalʼ in the description text and/or title.